then it doesn't show any progress bar,but actually the reaction of pressing 'scan' should be -> it will be signed out and start in startup files by scanning. Hi, Glen actually when i perform the offline scan by pressing "scan" it is poping with dialog box showing "it might take 15 mins and restart further "some kinda. Please explain in moreĭetail, exactly what occurs when you try you run it.ĭoes anything occur when you hit "scan". The 15 minutes til restart does not ring true. Your Defender Offline problem is a horse of a different color. If it does detect it, it will probably remediate it. If the Safety Scanner does not detect it, it is probably already gone. (If the malware wasn't already remediated). What Defenderĭetects, so should the Safety Scanner. You can run that in Safe Mode ifĭefender and the Safety Scanner both use the same intelligence definitions. The Microsoft Safety Scanner and scan your PC with that. To ensure that the malware you encountered, was properly remediated, download a copy of Close the command prompt and switch to the new user.Ĭheck if the same issue occurs on the new user profile.įeel free to reach back if you need any further assistance.ĭon't be alarmed if you cannot get Defender to run in Safe Mode. (change the "account name" with the name that you put in the first command)ģ.
Net localgroup administrators "account name" /add (change the "account name" to any name that you preferred) Type the below command and hit enter every after command. Open the command prompt with elevated access (Administrator Access)Ģ. We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.ġ. If in case the issue still persist in safemode, please boot your computer to normal boot and create a new user profile to check if the same issue will persist. Please try to perform the scan in safemode, by running the scan in safemode, the virus will be less likely to be able to interfere with the scan and your antivirus will have a better chance to remove any threats. I understand that you're having some issues right now, let us sort things out. I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you.
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